Return and Refund Policy

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Last updated: 9/01/2026

Thank you for shopping with Rags Rolling Papers. If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging with all tags attached.

How to Initiate a Return

To start a return, please [email us at info@ragsrollingpapers.com / submit a request through our returns portal at yourdomain.com/returns] with your order number and reason for the return. We will respond within [1-2] business days with return instructions and, if applicable, a return shipping label.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be processed.

Return Shipping

If the return is due to our error (you received a wrong or defective item), we will cover return shipping costs. For all other returns, the customer is responsible for return shipping. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or denied. If approved, your refund will be processed to your original payment method within [5-10] business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

If more than [15] business days have passed since we approved your refund and you have not received it, please contact us at info@ragsrollingpapers.com.

Exchanges

We offer exchanges for the same item in a different [size/color] within [30] days of delivery, subject to availability. If you need a different product entirely, we recommend returning the original item for a refund and placing a new order.

Damaged or Defective Items

If your item arrived damaged or defective, contact us within [48 hours / 7 days] of delivery with photos of the damage. We will send a replacement or issue a full refund at no additional cost to you — no need to return the damaged item for orders under [dollar amount].

Sale Items

Only regular-priced items may be refunded. Sale items are [eligible for store credit only / final sale and cannot be returned].

Contact Us

For any return or refund questions, reach us at:

• Email: info@ragsrollingpapers.com
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• Phone: 916.524.0800